FAQs - ELECTROLUX KITCHEN PACKAGE CASHBACK PROMOTION 2021

What products do I need to purchase to be eligible for the promotion?

To qualify purchase a participating Electrolux steam oven plus at least one of the following Electrolux Kitchen appliances or Vintec Wine Cabinets in one (1) single transaction to the combined value of $3,000 or higher during the promotional period.
To be eligible, purchase at least 1 of the following qualifying Electrolux Steam oven models:

MF Oven with Steam Function Electric Upright with Steam Function
EVE614DSD EFE914DSD
EVE614SD EFEP916DSD
EVE616DSD EFEP956DSD
EVE626DSD
EVE636DSD
EVEP614DSD
EVEP614SD
EVEP616DSD
EVEP618DSD
EVEP626DSD
EVEP626SD
EVEP916DSD

Plus, purchase at least 1 of the following Electrolux kitchen appliances or Vintec Wine Cabinets:

MF Oven with Steam Function Induction Cooktop Integrated Cooker Hood Electrolux Single Door Refrigeration Vintec
EVE614DSD EHI635BD ERI512SA ERE5047SC V190SG2E-BK
EVE614SD EHI645BD ERI522DSD EFE4227SC V190SG2E-BKLH
EVE616DSD EHI667BD ERI712SA Electrolux Two Door Refrigeration – Bottom Mount VWM148SBA-L
EVE626DSD EHI745BD ERI842DSD EBE5307BC-L VWM148SBA-R
EVE636DSD EHI955BD ERI635DSE EBE5307BC-R VWM198PBA-L
EVEP614DSD EHI997BD ERI935DSE EBE5307SC-L VWM198PBA-R
EVEP614SD Electric Cooktop Canopy Cooker Hood EBE5307SC-R VWM306PBA-L
EVEP616DSD EHC644BB ERC925DSD EBE5367SC-R VWM306PBA-R
EVEP618DSD EHC944BB Slide-out Cooker Hood Electrolux French Door Refrigeration VWM306SBA-L
EVEP626DSD Gas Cooktop ERR627SA EHE5267BC VWM306SBA-R
EVEP626SD EHG313BD ERR927SA EHE5267SC VWS130SSB-X
EVEP916DSD EHG645BD Dishwasher EHE6899BA VWS170SSB-X
Electric Upright with Steam Function EHG645SD ESL69200RO EHE6899SA V190BVC-BK
EFE914DSD EHG755SD ESF8725RKX EQE6870BA (available from 1 October 2021) V190BVC-BKLH
EFEP916DSD EHG955BD ESF8735ROX EQE6870SA (available from 1 October 2021)
EFEP956DSD EHG955SD ESF8735RKX
Combi Microwave
EMB2529DSD
EVEM645DSD
EMF2529DSD
Warming Drawer
EWD1402DSD

How long does the promotion last?

You must purchase your participating products during the Promotional Period: 29th July to 1st November 2021.

When is the latest I can submit a claim?

All claims (online or by mail) must be submitted and received between 29th July – 31st December 2021.

No claims will be accepted after the 31st December 2021 whether by online or post.

How do I enter this promotion?

You must complete the online claim form at: electroluxkitchencashback.com.au

Follow the prompts to the claim page during the Redemption Period and fill out the required details: You will be required to supply the following information:

  • Contact details: Name, Number, email address & state
  • Bank account details in order to receive your cashback
  • Product details: Model number and Serial Number and status of your order
  • Receipt details: receipt number, date and image of receipt
  • Retailer details: Retailer name, suburb and State

Once you provide the above details, submit your claim. You will receive email confirmation of your claim and claim ID number.

What is required of my receipt?

In accordance to the Terms & Conditions, please provide a valid purchase Tax Invoice.

A valid Receipt/Tax Invoice is to contain the name of the retail store, a valid Australian Business Number (ABN), the details of the purchased product (model number and description) and the full name of the purchaser.

The customer name on the Receipt/invoice must also match the name of the person claiming the cashback.

Your uploaded receipt image must be in jpg/png/pdf format.

I don't have internet or email, is there another way for me to enter in this promotion?

You can mail in your claim to PO Box 7251, Alexandria, NSW 2015. You must include the following details with the letter:

  1. Name (must be the same name as on the receipt)
  2. Contact phone number
  3. Contact Email Address
  4. Copy of purchase Receipt/Tax Invoice

Once this mail is received we will contact you to confirm receipt and request bank account details for the cashback to be processed (once your claim has been validated)

When will I receive my cashback?

Claimants should allow 6-8 weeks from the date their claim is validated for payment of their Cashback.

Can I enter multiple times?

One (1) claim per person (with a maximum also of one (1) claim collectively by all persons in any one household) are permitted in accordance with the Terms and Conditions.

Why is there no box to tick for Privacy? Is it a secure website?

This is a secure website – your privacy is protected throughout the website. As per the Terms and Conditions, Electrolux may use your information for promotional, marketing and publicity purposes including sending electronic messages or telephoning you.

Please visit our Privacy Policy for more information: http://www.electrolux.com.au/other/privacy/

Why don't I get an email back straight away after registering?

Sometimes there are short delays in email transmission. If you have not received a confirmation email within an hour, you may have entered an incorrect email address. It is also possible that your email service provider is blocking this mail as spam or junk mail. Please check your spam and junk mail folders. If you still have not received a confirmation email you can contact us via email at: [email protected] for assistance.

How do I update my details on the online claim form?

You can update your personal details or product serial numbers via clicking on the link you received in the confirmation email. You can only update these details prior to validation.

Where can I find my serial number?

Your serial number can be found on the product box, on a white sticker. If you don’t have the box anymore, you can find the serial number on the product itself. Please use our serial number guide to find your serial number: download guide PDF

My product is on backorder or out of stock and I can’t supply my serial number. Can I still submit a claim?

Yes, if you have purchased and paid in full your qualifying products during the Promotional Period by the 29th July 2021.

You must submit your claim before the 31st December 2021.

Once your claim is received you will receive an email with a link to allow you to summit your serial number when your product arrives. You have until 30th January 2022 to submit your serial number to ensure that your claim can be validated for your cashback.

Failure to submit your serial number by the 30th January 2022 period will render your claim invalid.

Will products purchased from commercial (trade), wholesale or T2 suppliers be accepted?

No, purchases made from commercial, wholesale or T2 suppliers are not eligible for this promotion.